Refund policy

Store Eight Return, Replacement & Warranty Policy

1. 7-Day Return Policy

At Store Eight, customer satisfaction is our priority.

Customers may request a return within 7 calendar days from the date of delivery or in-store purchase if:

The device received is significantly different from the product description.
The device has a major functional defect that was not disclosed at the time of sale.
The incorrect product was delivered.

Return Conditions

To be eligible for a return:

The device must be returned in the same condition as delivered.
All accessories, invoices, warranty cards, and packaging (if provided) must be included.
The device must not show signs of physical damage, misuse, tampering, rooting, jailbreaking, or unauthorized repairs.

Upon successful inspection and approval, Store Eight may provide:

A replacement device of equivalent value, or
Store credit for future purchases, at Store Eight's discretion.

2. No Refund Policy

Store Eight does not provide cash refunds, bank refunds, UPI refunds, or credit card refunds for pre-owned devices after purchase.

In the event of an approved claim, customers may be offered:

Device repair
Device replacement
Product upgrade options
Store credit

No monetary refund shall be issued.

3. Warranty Coverage

All eligible devices sold by Store Eight include a limited warranty period as specified on the product page or invoice.

During the warranty period, Store Eight will repair covered hardware defects arising from normal usage conditions.

Covered examples may include:

Speaker malfunction
Microphone malfunction
Charging issues
Network-related hardware issues
Motherboard-related defects
Power-related hardware failures

4. After 7 Days – Warranty Service Only

After the initial 7-day return period expires:

Returns will not be accepted.
Refund requests will not be accepted.
Devices will be serviced under the applicable warranty terms.

If a covered defect occurs during the warranty period:

Store Eight may provide:

Repair of the device.
Replacement with an equivalent device if repair is not feasible.
Upgrade to another device upon payment of the applicable price difference.

The resolution method shall be determined solely by Store Eight after inspection.

5. Replacement Policy

A replacement may be offered if:

The device cannot be repaired economically.
Required spare parts are unavailable.
Multiple repair attempts fail to resolve the covered issue.

Replacement devices may be:

Refurbished
Reconditioned
Equivalent specification devices

Color and cosmetic condition may vary based on availability.

6. Product Upgrade Option

Customers may choose to upgrade to another device available at Store Eight.

In such cases:

The current device will be evaluated.
Applicable depreciation and condition assessment may apply.
The customer must pay any price difference between devices.

Store Eight reserves the right to determine upgrade eligibility and valuation.

7. Warranty Exclusions

The warranty does not cover:

Accidental damage
Water or liquid damage
Physical damage
Broken screens
Bent frames
Cosmetic wear and tear
Theft or loss
Software issues
Data loss
Virus or malware infections
Unauthorized repairs
Rooted or jailbroken devices
Damage caused by misuse or negligence

Such incidents may be covered separately under a Store Eight Care+ Protection Plan, where applicable.

8. Inspection Requirement

All returned or warranty devices are subject to technical inspection before approval.

Store Eight reserves the right to reject claims where:

Damage is found to be customer-induced.
Product information has been misrepresented.
Warranty seals have been tampered with.
Unauthorized repairs have been performed.

9. Limitation of Liability

Store Eight's liability shall not exceed the original purchase value of the device.

Under no circumstances shall Store Eight be liable for:

Loss of data
Loss of business
Loss of profits
Indirect or consequential damages

Customers are advised to back up all data before submitting devices for repair.

10. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.

Any disputes arising from purchases, returns, replacements, warranty services, or related transactions shall be subject to the exclusive jurisdiction of the competent courts located in Chitradurga, Karnataka, India.